Medical Records

Requesting Your Records

Patients who want to obtain a copy of their medical records must complete an Authorization to Disclose Protected Health Information form. Patients may also contact the Health Information Department using the phone number below and the form will be mailed, faxed or emailed. Depending on your request there might be a charge for releasing your records.

For additional information or to request medical records:
PHONE  214-572-7139
FAX  214-572-7138

Patients & Visitors

Joint Commission Seal of Approval

The Joint Commission, the nation’s leading health care standards-setting and accrediting organization, accredits hospitals as well as other health care organizations. Trained surveyors assess whether these organizations meet set standards.

This recognition demonstrates that Pine Creek Medical Center is following strict guidelines and standards developed by The Joint Commission to effectively manage and meet the unique and specialized needs of patients.

As a Joint Commission-accredited hospital, Pine Creek Medical Center is concerned for the care and safety of our patients. If you feel your concerns have not been addressed, you may contact The Joint Commission at (800) 994-6610 or via email to complaint@jointcommission.org.

Joint Commission Consumer Feedback

The Joint Commission also accepts consumer feedback. You can post feedback on their website at www.jointcommission.org.

If you have questions you may contact The Joint Commission at this toll free telephone number, 8:30 a.m. to 5 p.m. Central Time, weekdays:(800)-994-6610.

You may also contact The Joint Commission at this address:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard

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